Refund Policy

Last updated: October 4, 2026

1. Seven-day conformity guarantee

The client is entitled to a refund for the affected service when delivered work does not meet the quote, specifications or instructions accepted in writing. The request must be sent within 7 calendar days of content delivery or performance of the relevant service. For a monthly service, this period applies to each identifiable delivery or service, without waiting for the end of the subscription.

2. What non-conformity covers

Non-conformity may include missing deliverables, an incorrect format, an unperformed service or a departure from expressly agreed requirements. A new preference not included in the order does not, by itself, constitute non-conformity. A lack of sales, views or followers is not a performance defect if the agreed services were properly performed.

3. How to request a refund

Send your request to contact@aissaelbgroup.com with your name, quote or invoice reference, delivery date and a description of the issues. Attach relevant files, screenshots or communications if helpful. A request received on time retains its original submission date if we subsequently ask for clarification.

4. Reviewing the request

We acknowledge receipt within 2 business days and review the request by comparing delivered work with written commitments. We provide a reasoned response within 7 business days of receiving a sufficiently documented request. If non-conformity is established, the refund is granted. We may offer a correction at no cost, but you remain free to choose the refund under this guarantee.

5. Refund amount and timing

The refund covers the amount paid for the non-conforming service, without processing fees. It is full if the entire order is affected; if only a distinct service is affected, it corresponds to its agreed price. Where no separate price exists, a justified allocation is communicated to the client. Refunds are issued within 7 business days of approval, normally through the original payment method. The time for the credit to appear then depends on the bank or payment provider.

6. Cancellation and unperformed services

You may request cancellation by email. Amounts for unperformed services are refunded after accounting for work already performed in accordance with the order and only previously accepted, justified costs. Services cancelled by our company and not provided are refunded. No future renewal or debit can be imposed without contractual agreement.

7. Advertising campaigns and performance

We do not run paid advertising campaigns or manage advertising budgets. Expenses and losses from campaigns run by the client or a third party are independent of our services. They do not, by themselves, justify a refund for properly performed work. This provision does not cover a breach attributable to our company.

8. Your statutory rights

The seven-day guarantee is an additional commercial commitment. It does not replace or reduce withdrawal, termination, refund or other mandatory rights applicable to the client. Claims based on those rights may be submitted within their statutory time limits, including beyond the seven-day period.

9. Contact

AISSAELBGROUP LLC — 30 N. Gould St. Ste R, Sheridan, Wyoming 82801, USA.
Email: contact@aissaelbgroup.com.
Phone: +212 684-503732.