Terms & Conditions
Last updated: October 4, 2026
1. Service provider and scope
These terms govern content creation and organic social media management services offered by AISSAELBGROUP LLC, 30 N. Gould St. Ste R, Sheridan, Wyoming 82801, USA. Contact: contact@aissaelbgroup.com; +212 684-503732. They apply to orders for which they have been provided and expressly accepted, subject to mandatory rules applicable to the client.
2. Services offered
Services may include graphic design, copy and caption writing, video creation and editing (Reels, TikTok, YouTube Shorts), subtitles, editorial calendar preparation, scheduling and organic content publishing, and review of available statistics. The quote defines platforms, volumes, deliverables, deadlines, included revisions and required access. On-site filming or any additional service requires a separate written agreement.
3. No advertising campaigns
AISSAELBGROUP LLC does not run paid or sponsored advertising campaigns. It does not offer media buying, post boosting, or the creation, management or optimization of Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads or other advertising platform campaigns. It does not collect, finance or manage advertising budgets on behalf of clients. Organic content creation and publishing are not paid advertising management services.
4. Advertising expenses and commercial results
A client who independently uses content in a paid campaign or gives it to another provider makes that decision independently of AISSAELBGROUP LLC. Media buying costs and losses from advertising campaigns excluded from our services are not covered by AISSAELBGROUP LLC and do not, by themselves, entitle the client to a refund for properly performed content creation or publishing services. This provision does not exclude liability for a breach attributable to the provider or the client’s mandatory rights.
5. No performance guarantee
No specific number of sales, leads, followers, views or clicks, revenue amount or return on investment is guaranteed. Performance depends on factors including the client’s offer, audience, competition, and platform rules and algorithms. The provider remains obligated to perform the agreed services and deliverables.
6. Quotes, orders and pricing
The displayed plans describe available types of support. Prices, currency, applicable taxes, payment dates and payment methods are specified in the quote before commitment. An order becomes binding upon written acceptance of the quote and these terms. Browsing the website alone does not constitute an order. Any scope change or additional expense requires the client’s written agreement.
7. Payment and start of work
Payment follows the schedule in the quote. There is no automatic paid renewal unless expressly agreed, with its term, price and cancellation arrangements specified. Work starts on the agreed date, subject to due payments and receipt of necessary assets and access. In case of non-payment, services may be suspended after a written request to remedy the issue and a reasonable period; consequences are communicated to the client. Any applicable statutory late-payment charges are disclosed before ordering.
8. Approval and revisions
The client supplies accurate, complete information and appoints an authorized content approver. Included revisions and the approval schedule are specified in the quote. Content requiring approval is not published without the client’s express agreement. Silence does not constitute approval. Delays in supplying assets or approvals may lead to an adjusted schedule communicated to the client.
9. Client obligations
The client must hold the necessary rights and permissions for supplied images, music, videos, trademarks and information. The client checks the accuracy of product or service descriptions, prices and commercial claims. The client must not request unlawful or misleading content or content that infringes third-party rights. The provider may refuse requests contrary to these requirements, without retaining payments for services not performed.
10. Account access and platforms
Delegated access and business permissions are preferred when available. The client retains control of their accounts. The provider uses access only for authorized tasks and removes or returns it at the end of the engagement. Platform availability, moderation decisions and changes are not guaranteed. Incidents affecting services are reported to the client so appropriate measures can be agreed.
11. Intellectual property and confidentiality
Usage rights for creations, media, term, territory and any delivery of source files are specified in the quote or a written agreement. Pre-existing assets and third-party content remain subject to their rights and licenses. No transfer of rights beyond what is expressly agreed should be presumed. Non-public information received during an engagement is used only to perform it. Using the client’s name or creations in a portfolio requires permission.
12. Term, cancellation and refunds
The term and termination conditions are specified in the quote. Without an expressly accepted renewal clause, services end at the close of the period or delivery of the agreed work. Cancellation requests must be sent in writing to contact@aissaelbgroup.com. Services performed in accordance with the contract remain payable. Payments for unperformed services are refunded after deducting only previously accepted and justified costs. For work that does not meet the agreed requirements, the client is entitled to a refund for the affected service by submitting a request within 7 calendar days of delivery, under our Refund Policy. A correction may be offered but cannot be imposed instead of this refund. Applicable statutory rights remain available beyond this commercial guarantee. No mandatory cancellation or refund right is excluded.
13. Liability and events preventing performance
Each party is responsible for breaches attributable to it under applicable law. The absence of guaranteed commercial results does not release the provider from contractual obligations. If an external event prevents performance, the parties notify each other and seek a postponement, adjustment or termination, with appropriate handling of amounts for services not performed.
14. Complaints and applicable law
Complaints may be sent to contact@aissaelbgroup.com with the quote reference, relevant facts and requested solution. The parties seek an amicable resolution without depriving the client of available remedies. The quote or contract may specify applicable law and jurisdiction, subject to mandatory rules and protections applicable to the client. Merely viewing this website does not impose exclusive foreign jurisdiction.
15. Version of these terms
Version dated October 4, 2026. Later changes do not apply retroactively to accepted orders unless the parties agree or the law requires it. The accepted version is retained with order documents.